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Common Problems
Set up and log in
Connection Error! Failed to Connect!. Please check your internet connection and try again
Connection Error! Failed to Connect!. Please check your internet connection and try again

Just install and reinstall the app. Or update the app.

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated over a week ago

The error message "Connection Error! Failed to Connect!. Please check your internet connection and try again" could be due to 2 things

  1. The mobile device do not have internet access

  2. Security token expiry

Solution

Luckily it's very easy to solve the problem. All you need to do is turn on internet. Uninstall and reinstall the app.

Install links

iOS App Store -> https://uk297.app.goo.gl/betterhr

Android Play Store -> https://uk297.app.goo.gl/betterhr

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