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Why am I getting an "Employee Update Error" with "The phone has already been taken"?

Written by Myo Zaw Hein
Updated today

Q: Why am I getting an "Employee Update Error" with "The phone has already been taken"?

A: This error appears because the phone number entered is already registered to another employee profile in the system. To maintain unique records for notifications and security, the system does not allow two accounts to share the same primary phone number.

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