Q: Why do I see “Your location is not near the office. Please move closer and try again, or submit remote attendance” when trying to check in or out?
A: This error occurs because the app's GPS detection places you outside the designated geofence radius configured for your office location. To fix it:
Verify your physical location: Make sure you are physically inside or close enough to the office premises.
Refresh your GPS accuracy: Open a map application (like Google Maps or Apple Maps) to force your phone to recalibrate its current location, then switch back to the app.
Check alternative options: If you are working outside the office with approval, use the "Remote Attendance" option instead to log your attendance.
Review Wi-Fi connection: Sometimes switching from cellular data to the office Wi-Fi network can help the system locate you more accurately.