Q & A for Mobile App
Q & A guide for Mobile App
Where can I see an employee’s service length in the mobile app?
Why do I see “No user with that number found” when logging into the app?
Why do I get the error “This leave type does not allow next cycle” when requesting leave for next year?
Why do I see the error “Your calendar is not Gregorian Calendar” when logging in?
Why is the office check-in/out pattern not active while I am at the office?
Why do I see “Error occurred while requesting Easy Check-in” even though the office check-in/out pattern is active?
Why do I see “You already have a pending remote attendance request”?
Why do I see “No Schedule Selected” when trying to check in?
I accidentally clicked Check-out when trying to Check-in, and now I see a yellow line. What should I do?
Why can I only select “All Day” when I want to take a half-day leave?
Why does a new employee get stuck on the joining date screen when logging into the Better HR app?
Why do I see “Your service length is not long enough yet to use this leave”?
Why does the system display an error message with "Please add the reason you're applying for leave"?
Why does the app show "Go to Login" when I open it?
Why do I see “GPS can’t be activated. Please check your setting and try again” when submitting an attendance request?
Why do I see “You only have 0 day in (Casual / Annual / other) leave. Please revise your request” when requesting leave?
Why is the app blank or showing an SSL error?
Why do I see the “Please select a project” error when requesting Project Base Payment or OT?
Why do I see “Unknown error” when requesting remote check-in?
Why do I see the message “This project request is already withdrawn” when I try to approve a request?
Why do I see “Approval Denied! The requester’s check in/out record is incomplete” when trying to approve a Project Based payment and OT request?
Why do I see the error “Please add a reason for your response” when requesting Project-Based payment and OT?
Why is the project label showing as blank or unavailable when I try to request Project-Based payment or OT?
Why do I see “Please Enter Company Name” when I try to log in?
Why do I see the error “Company not found. Please check and try again” when logging in?
Why do I see “A system issue occurred. Please try again.” with an exclamation mark when logging in?
Why do I see “Your GPS is slow. Let’s recalibrate your GPS service provider” during office check-in/out?
Why do I see the error “You are away from office” when trying to scan the attendance QR code at the office?
Why do I see the error “QR code is expired” when I try to scan the manual QR code?
Why do I see the error “URL Session Task failed with error: The request timed out” when using the app?
Why do I see the error “You only have … days in leave. Please revise your request” when applying for leave?
Why do I see the error “According to policy, you must submit leave requests at least … days in advance before the actual leave date”?
Why do I see the error message “The nrc has already been taken”?
Why do I see the message “There is no Shift for today” when I try to check in?
Why do I see the error message “You are on auto-attendance. You do not need to submit attendance” when I try to check in?