Q & A for Mobile App
Q & A guide for Mobile App
By Myo1 author68 articles
- Where can I see an employee’s service length in the mobile app?
- Why do I see “No user with that number found” when logging into the app?
- Why do I get the error “This leave type does not allow next cycle” when requesting leave for next year?
- Why do I see the error “Your calendar is not Gregorian Calendar” when logging in?
- Why is the office check-in/out pattern not active while I am at the office?
- Why do I see “Error occurred while requesting Easy Check-in” even though the office check-in/out pattern is active?
- Why do I see “You already have a pending remote attendance request”?
- Why do I see “No Schedule Selected” when trying to check in?
- I accidentally clicked Check-out when trying to Check-in, and now I see a yellow line. What should I do?
- Why can I only select “All Day” when I want to take a half-day leave?
- Why does a new employee get stuck on the joining date screen when logging into the Better HR app?
- Why do I see “Your service length is not long enough yet to use this leave”?
- Why does the system display an error message with "Please add the reason you're applying for leave"?
- Why does the app show "Go to Login" when I open it?
- Why do I see “GPS can’t be activated. Please check your setting and try again” when submitting an attendance request?
- Why do I see “You only have 0 day in (Casual / Annual / other) leave. Please revise your request” when requesting leave?
- Why is the app blank or showing an SSL error?
- Why do I see the “Please select a project” error when requesting Project Base Payment or OT?
- Why do I see “Unknown error” when requesting remote check-in?
- Why do I see the message “This project request is already withdrawn” when I try to approve a request?
- Why do I see “Approval Denied! The requester’s check in/out record is incomplete” when trying to approve a Project Based payment and OT request?
- Why do I see the error “Please add a reason for your response” when requesting Project-Based payment and OT?
- Why is the project label showing as blank or unavailable when I try to request Project-Based payment or OT?
- Why do I see “Please Enter Company Name” when I try to log in?
- Why do I see the error “Company not found. Please check and try again” when logging in?
- Why do I see “A system issue occurred. Please try again.” with an exclamation mark when logging in?
- Why do I see “Your GPS is slow. Let’s recalibrate your GPS service provider” during office check-in/out?
- Why do I see the error “You are away from office” when trying to scan the attendance QR code at the office?
- Why do I see the error “QR code is expired” when I try to scan the manual QR code?
- Why do I see the error “URL Session Task failed with error: The request timed out” when using the app?
- Why do I see the error “You only have … days in leave. Please revise your request” when applying for leave?
- Why do I see the error “According to policy, you must submit leave requests at least … days in advance before the actual leave date”?
- Why do I see the error message “The nrc has already been taken”?
- Why do I see the message “There is no Shift for today” when I try to check in?
- Why do I see the error message “You are on auto-attendance. You do not need to submit attendance” when I try to check in?
- Why do I see the error “You didn’t select any schedule. If you don’t have one, please contact your HR” when trying to check in?
- Why do I see the error message "00-00-00 is already in leave" (where 00-00-00 is a specific date)?
- Why do I see the error “Email or phone number/password don’t match. Please check and try again?”
- Why do I see the error “Attempt to invoke interface method... on a null object reference” when trying to approve a leave request?
- Why do I see the error “You don’t have permission”?
- Why do I see the error “According to the policy, you need to request at least ... leave days in a single leave request”?
- Why do I see errors about requesting too many or too few leave days in a single request?
- What does the error “HTTP 429 Too Many Requests” mean during login?
- What should I do if the error says “You can’t use leave on holiday”?
- What should I do if the error message says “Sync Shifts (Please sync shifts again)” during attendance?
- What should I do if the error message says “You cannot request using future time” during attendance?
- What should I do if the error message says “Validation Error (Please enter valid phone number)”?
- Why do I see the error “Policy : Invalid leave request (You have exceeded the maximum past leave request allowed for this leave type)”?
- Why am I getting an "Invalid leave request (Please attach an image to support your leave request)" error message?
- Why am I getting a "You cannot request using future time" error message?
- Why am I seeing an error message that says "Minimum selectable time is 480 minutes"?
- Why does the app say "OT isn't available for you"?
- Why can’t I approve the project-based payment and OT request?
- Why am I seeing "Too many login attempts. Please try again later"?
- Why am I getting an "Attendance failed" error when I try to check in or out?
- What should I do if the screen is stuck on "Waiting GPS signal" or "Getting company supported locations"?
- What does the error "You have reached your maximum extra days of (---) leave" mean?
- Why does the app say "You are not at the office. Please try remote check in to submit your attendance" when I try to check in?
- Why am I getting an "Attendance failed" error?
- Why am I getting the error "GPS signal is weak" during Scan check-in?
- Why am I receiving a "Location spoofing detected" warning?
- Why am I getting an "Error! That QR code isn't recognised" message?
- Why do I see "A network error occurred: An SSL error has occurred and a secure connection to the server cannot be made" while using the app?
- Why do I see “Policy : Invalid Leave Request!” when trying to apply for Replacement Off?
- Why is the "Send Request" button disabled even though I have finished filling out all the leave information?
- Why do I see “Error! You didn't select any schedule. If you don't have one, please contact you HR.” when scanning the QR code?
- Why do I see a popup saying “Better HR would like to access location in order to record attendance accurately”?
- Why do I see “Your location is not near the office. Please move closer and try again, or submit remote attendance” when trying to check in or out?