Skip to main content

Why is the app blank or showing an SSL error?

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated this week

Q: Why is the app blank or showing an SSL error?

A: These issues are typically caused by an unstable or slow internet connection.

To resolve this, please ensure your internet connection is stable.

  • On Android devices, the app may appear blank or stay stuck on a loading screen.

  • On iOS devices, you may see an "SSL Certificate Error," which indicates that the connection is too weak to verify a secure server link.


Note:

  • If you are on a public network, try switching to private Wi-Fi or mobile data.

  • If the error persists, try restarting the app once your connection has improved.

Did this answer your question?