This can be happened by 2 conditions: 1). poor internet connection and2). different phone number.(i.e, The phone number you logged in to Better HR App must be same with phone number filled in dashboard.) Related ArticlesHow to sign in to Better HR's fingerprint?How to Use the Leave Analytics Feature in Better HRAssets Overview and How to Add Assets in Better HRBetter HR May 2025 β Product Update and New FeaturesHow to Set Up Payroll in Better HR