Q: Why do I see “Error! You didn't select any schedule. If you don't have one, please contact you HR.” when scanning the QR code?
A: This error occurs because there is no active work schedule assigned to your profile for the time you are trying to check in or out. To fix it:
Contact your HR Department: Inform your HR team so they can assign or update the correct schedule pattern for your account in the system.
Verify schedule assignments: Once HR assigns the schedule on their end, refresh your app and try scanning the QR code again.
Check your roster: Ensure you are checking in during your approved shift hours, as scanning outside of an assigned schedule will trigger this block.