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Why do I see the error “Email or phone number/password don’t match. Please check and try again?”

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated over 2 weeks ago

Q: Why do I see the error “Email or phone number/password don’t match. Please check and try again?”

A: This message indicates that the login credentials you entered do not correspond to an active account in the system. To fix it:

  • Check for Typos: Ensure there are no extra spaces or spelling errors in your email or phone number.

  • Verify Password: Double-check your password (remember that passwords are usually case-sensitive).

  • Confirm Account Status: Make sure you are using the email or phone number that was officially registered by your HR or Admin.

Reset Your Password: If you have forgotten your password, use the "Forgot Password" link or contact your Admin to have it reset.

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