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What should I do if the error says “Username or password is wrong. Check again”?

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated over a week ago

Q: What should I do if the error says “Username or password is wrong. Check again”?

A: This message indicates that the login credentials provided do not match the records in the system. To resolve this:

  • Verify your Email: Ensure there are no typos in your email address.

  • Check your Password: Re-type your password carefully, ensuring that "Caps Lock" is not accidentally turned on.

  • Reset Password: If you have forgotten your password, click the "Forget your password?" link on the login screen to receive a reset link via email.

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