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What should I do if the error message says “Validation Error (Please enter valid phone number)”?

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated over a week ago

Q: What should I do if the error message says “Validation Error (Please enter valid phone number)”?

A: This error occurs when the phone number entered does not match the required format for your region or contains invalid characters (like spaces or special symbols). To fix it:

  • Check the Format: Ensure you have included the correct country code and that the total number of digits is correct for your mobile provider.

  • Remove Symbols: Do not use dashes (-), parentheses (), or spaces between the numbers.

  • Verify Employee Record: If you are certain the number is correct, contact your Admin to ensure this exact phone number is linked to your official employee profile.

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