Skip to main content

Why do I see “Approval Denied! The requester’s check in/out record is incomplete” when trying to approve a Project Based payment and OT request?

Myo Zaw Hein avatar
Written by Myo Zaw Hein
Updated this week

Q: Why do I see “Approval Denied! The requester’s check in/out record is incomplete” when trying to approve a Project Based payment and OT request?

A: This happens when the employee has missing or incomplete check-in/out logs for that specific day. Because of the dashboard's restriction settings, the system blocks approval until the records are accurate. To fix it:

  • Ask the employee to complete their check-in/out records for that date.

  • Once the attendance logs are updated and complete, you will be able to process the approval.

Related Articles
How to Set Up Project-Based Payment & Overtime Settings
Why do I see the “Please select a project” error when requesting Project Base Payment or OT?
Why do I see the message “This project request is already withdrawn” when I try to approve a request?
Why do I see the error “Please add a reason for your response” when requesting Project-Based payment and OT?
Why is the project label showing as blank or unavailable when I try to request Project-Based payment or OT?
Did this answer your question?